Heaventools

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Get Help for Heaventools Products

Please be sure to check our FAQ section for the answers to the most commonly asked questions. Visit the Support Forum for news, support, and discussion. For all non-technical questions, please check Ordering and billing FAQ.

Contact Support

Our programs are being actively maintained by real live human beings, and if there is a problem somebody will be on the case! Please submit your inquiry using the form below, and we will do our level best to get back to you within 24 hours, though often within 1-2 hours, including on most weekends and during off-hours.

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A note about privacy: Your e-mail address will never be shared with anyone.

E-mail Support

We believe that our web site is typically the quick and easy way to find the information you are looking for. For additional assistance, contact Technical Support via e-mail.

We are always looking for ways to make our software more useful to you, so please let us know what you think. This helps us focus our time on features people are really interested in. Feel free to send us an email if you have a question, a feature request, a comment, or just want to say hi.

Please don't forget to include the following in your message:

Program name and version as it shows in the Help|About menu.
Windows version.
Description of your problem (please provide us as much information as possible) and/or a screenshot (GIF), if words fail: a picture speaks a thousand words.

The more information you provide, the more quickly we provide an answer, fix a problem or offer a workaround.

Sometimes it's impossible to reproduce the problem without looking into the file itself. We may ask you to send your EXE file to us. We agree to keep your data confidential.