Guidelines for posting bug reports

[TechMan]

Please include the following in your message:

- Program name and version as it shows in the Help|About menu.
- Windows version.
- Description of your problem: please provide us as much information as possible, and/or a screenshot (GIF), if words fail: a picture speaks a thousand words. Host your screenshot and reference it in a forum posting, or email a .GIF file with the TOPIC ID of your posting to support @heaventools.com

Sometimes it's impossible to reproduce the problem without looking into the file itself. We may ask you to send your EXE file to us. We agree to keep your data confidential.

The more information you provide, the more quickly we provide an answer, fix a problem or offer a workaround.

We appreciate your time and effort.